Returns & Refunds

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Please see below for pre-order items.

PRE-ORDER RETURNS
All pre-order returns must be postmarked within thirty one (31) days of the customer delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at contact@dragqueenstoryhour.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Drag Queen Story Hour UK CIC
Attn: Returns
RMA #
3 The Hophouse 
St Mary Street  
Cardiff, Wales CF101FD  
United Kingdom  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 

Please Note

  •        Sale items are FINAL SALE and cannot be returned.     

QUESTIONS
If you have any questions concerning our return policy, please contact us at: contact@dragqueenstoryhour.co.uk